FAQ'S

What are the conditions for free delivery?

All purchases RM100 and above are entitled to free delivery for West Malaysia. RM200 for East Malaysia.

How do you ship my orders?

All your orders are sent via Post Laju Malaysia.

How can I change my shipping address?

By default, the last used shipping address will be saved into to your Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

How can I track my orders & payment?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from Post Laju Malaysia.

How do I cancel my orders before I make a payment?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

How do I make payments using Paypal? How does it work?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to store system for your order.

It's fast, easy & secure.

How long will it take for my order to arrive after I make payment?

Members who ship their orders within Malaysia should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

What happens if there's been a delivery mishap to my order? (Damaged or lost delivery)

We take such matters very seriously and will look into individual cases thoroughly. Any order that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected goods and your D.O (Delivery Order) to us at info@eraherbal.com

We regret to inform you that no refunds will be given for orders that fall under the below categories.

 

  1. In the event of damaged goods received, we will require photo proof of the affected goods and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the goods to you at no cost, subject to availability. In light of this, any goods that fall into this category should not be thrown away before taking photo proof and emailing the photo to us at info@eraherbal.com
  2. In the event of lost mail, we will try to locate the delivery team in Post Laju Malaysia and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.